About Me
I am a Technical Support Specialist with nearly four years of experience in troubleshooting technical issues, managing IT service workflows, and enhancing support operations. My expertise lies in resolving hardware, software, and service management problems efficiently while maintaining strong SLA compliance and improving system performance. I specialize in using platforms like ServiceNow and Zendesk to streamline incident handling, automate workflows, and deliver an excellent end-user support experience through clear and effective communication.
Beyond troubleshooting, I have extensive experience in system integration checks, onboarding support training, and IT asset documentation to ensure operational continuity. I am skilled in creating SOPs, automating CRM processes, and executing internal audits to maintain full compliance with IT service standards. My proactive and analytical approach minimizes service disruptions, optimizes resolution rates, and strengthens infrastructure support through data-driven diagnostics and collaboration with engineering and product teams.
I am committed to continuous learning and staying updated with emerging ITSM practices and technical tools. With a strong dedication to problem-solving, customer service, and workflow optimization, I aim to help organizations strengthen their technical support capabilities. My goal is to enhance technology operations, drive operational efficiency, and support business growth through exceptional IT service delivery.
